Privacy Policy

ConnectHub Electronics Limited ("we", "us", "our", or "the Company") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

This Policy is issued in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR") and the Irish Data Protection Act 2018.

1. Information We Collect

We may collect the following categories of personal data:

• Identity data: name, billing address, delivery address.
• Contact data: email address, telephone number.
• Transaction data: details of products purchased, payment information (processed securely by third-party payment processors).
• Technical data: IP address, browser type, device information, and cookies.
• Marketing data: preferences for receiving communications.

2. How We Use Your Information

We process your personal data on the following lawful bases:

• Performance of contract - to fulfil orders, provide warranty services, and handle returns.
• Legitimate interest - to improve our services, prevent fraud, and ensure website security.
• Legal obligation - to comply with Irish and EU tax, accounting, and consumer protection laws.
• Consent - for marketing communications, where applicable.

3. Data Sharing

We may share your data with trusted third parties including:

• Payment processors (e.g. Stripe, PayPal) for secure transactions.
• Logistics partners (e.g. DHL, An Post, UPS) for delivery.
• Marketplace partners (Back Market, Amazon, eBay, Refurbed, Cdiscount) when you purchase via those channels.
• Professional advisers, accountants, and legal counsel where necessary.
• Regulatory authorities where required by law.

We do not sell your personal data to third parties.

4. International Transfers

Where data is transferred outside the European Economic Area (EEA), we ensure adequate protection through Standard Contractual Clauses approved by the European Commission or transfers to countries with an adequacy decision.

5. Data Retention

We retain personal data only for as long as necessary:

• Order and transaction records: 7 years (Irish Revenue Commissioners requirement).
• Customer accounts: while active, plus 3 years after last activity.
• Marketing data: until consent is withdrawn.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access - request a copy of your data.
• Right to rectification - correct inaccurate data.
• Right to erasure - request deletion ("right to be forgotten").
• Right to restriction - limit how we use your data.
• Right to data portability - receive data in a portable format.
• Right to object - object to processing, including direct marketing.
• Right to withdraw consent - at any time where processing is based on consent.

To exercise these rights, contact us at [email protected].

7. Supervisory Authority

You have the right to lodge a complaint with the Irish Data Protection Commission:

8. Cookies

Our website uses cookies as detailed in our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures including SSL encryption, access controls, and secure payment processing to protect your personal data against unauthorised access, loss, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date.

11. Contact Us

For any questions about this Privacy Policy or our data practices, please contact: